1. Introduction
AnyMatch Technologies ("we," "our," or "us") is a software development company committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:
- Visit our website
- Use our subscription-based software products
- Engage with us for custom software development services
- Interact with our support, sales, or other business operations
By using our website, products, or services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services.
2. Information We Collect
2.1 Information You Provide
We may collect information that you voluntarily provide to us, including:
- Account Information: Name, email address, phone number, company name, job title, and billing address for subscription accounts
- Subscription Data: Subscription plan details, billing history, payment method information (processed securely through third-party payment processors), and account preferences
- Product Usage Data: Content, data, and files you upload or create within our subscription-based products
- Client Project Information: Project requirements, specifications, business information, technical documentation, and any proprietary data shared during custom software development engagements
- Communication Data: Information provided in support tickets, emails, chat conversations, feedback forms, and other communications
- Payment Information: Credit card details, billing addresses, and transaction history (processed securely through third-party payment processors)
- Any other information you choose to provide in your interactions with us
2.2 Automatically Collected Information
When you visit our website or use our products, we may automatically collect certain information about your device and usage, including:
- IP address and approximate location data
- Browser type and version
- Operating system and device information
- Pages visited, features used, and time spent on pages
- Referring website addresses
- Product usage metrics, including feature usage, login frequency, and performance data
- Error logs and diagnostic information
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Service Delivery: To provide, maintain, and improve our subscription-based products and custom software development services
- Account Management: To create and manage your subscription account, process payments, handle billing, and manage subscription renewals or cancellations
- Product Functionality: To enable features, store your data, and provide personalized experiences within our subscription products
- Client Services: To understand project requirements, develop custom software solutions, provide technical support, and deliver completed projects
- Communication: To communicate with you about your account, subscription status, project updates, service changes, and respond to your inquiries
- Marketing: To send you marketing communications about our products and services (with your consent where required by law)
- Analytics: To monitor and analyze usage patterns, product performance, and user trends to improve our services
- Security: To detect, prevent, and address technical issues, security threats, fraud, and unauthorized access
- Legal Compliance: To comply with legal obligations, enforce our terms of service, and protect our rights and interests
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We maintain strict confidentiality regarding client project information and proprietary data shared during software development engagements. We may share your information in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who perform services on our behalf, such as cloud hosting, analytics, payment processing, email services, and customer support tools. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
- Client Project Confidentiality: Information shared during custom software development projects is treated as confidential. We do not share client project details, proprietary information, or business data with third parties except as necessary to deliver the services (e.g., with subcontractors under strict confidentiality agreements) or as required by law.
- Subscription Product Data: Data stored within our subscription products is kept private and is not shared with third parties except as necessary to provide the service or as described in this policy.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
- Legal Requirements: We may disclose your information if required by law, court order, or in response to valid requests by public authorities (e.g., subpoenas, government investigations).
- Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, or that of our users, clients, or others, including to prevent fraud or abuse.
- With Your Consent: We may share your information with your explicit consent for any other purpose not described in this policy.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Measures we take include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication
- Employee training on data protection
6. Subscription Accounts and Billing
When you subscribe to our products, we collect and process information necessary to manage your subscription:
- Account Creation: We collect account credentials, profile information, and preferences to create and manage your subscription account
- Billing Information: We collect payment method details, billing addresses, and transaction history to process subscription payments and manage billing cycles
- Subscription Management: We track your subscription plan, renewal dates, usage limits, and account status to provide subscription services
- Data Storage: Content and data you create or upload within our subscription products are stored securely and associated with your account
- Account Termination: Upon cancellation of your subscription, you may request deletion of your account data, subject to our data retention policies and legal obligations
You can manage your subscription, update billing information, and cancel your subscription through your account settings or by contacting us at support@anymatch.tech.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and within our products, and to store certain information. Cookies are small data files stored on your device that help us improve your experience.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website or products.
We use cookies for:
- Essential website and product functionality (authentication, session management)
- Analytics and performance monitoring
- Personalization of your experience
- Remembering your preferences and settings
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: Request access to your personal information, including subscription account data and product usage information
- Correction: Request correction of inaccurate or incomplete information, including updating your account details and subscription preferences
- Deletion: Request deletion of your personal information and account data, subject to our retention obligations
- Data Portability: Request transfer of your information to another service, including export of your product data
- Objection: Object to processing of your personal information for certain purposes, such as marketing
- Subscription Management: Cancel your subscription, change your plan, or update billing information at any time through your account settings
- Withdraw Consent: Withdraw consent for data processing where applicable, such as marketing communications
To exercise these rights, please contact us at support@anymatch.tech. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
Note: Some information may be retained for legal, accounting, or business purposes even after account deletion, as described in our Data Retention section below.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Subscription Accounts: We retain your account information and product data for as long as your subscription is active. After cancellation, we may retain certain information for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements. You may request earlier deletion of your account data.
- Billing Information: We retain billing and payment records as required by law, typically for 7 years for accounting and tax purposes.
- Client Project Data: We retain project-related information and communications for the duration of the project and for a reasonable period thereafter to provide ongoing support, comply with contractual obligations, and for legal and business purposes.
- Marketing Data: We retain marketing preferences and consent records until you withdraw consent or request deletion.
- Legal Requirements: Some information may be retained longer if required by law, court order, or to protect our legal interests.
When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at support@anymatch.tech.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including for cloud hosting, support services, and business operations. These countries may have data protection laws that differ from those in your country. We take appropriate measures to ensure your information is protected in accordance with this Privacy Policy, including using standard contractual clauses and other legal mechanisms where required.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last updated" date
- Sending an email notification to registered users (for significant changes)
- Displaying a notice on our website or within our products
You are advised to review this Privacy Policy periodically for any changes. Your continued use of our services after changes are posted constitutes acceptance of those changes.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
AnyMatch Technologies
Email: support@anymatch.tech
Phone: -
Location: Lahore, Pakistan